Support
How to get help with Apexward Assure, and what changes when you move to Enterprise.
Start in the product
Most questions are answered faster inside Assure than out here. Every module carries contextual guidance, and the Get Help panel in the top bar searches it without you leaving the page you are stuck on. If you are still setting up, the scoping wizard explains what each question is asking and why the answer changes your control set.
What free support covers
The free platform comes with in-product guidance, the documentation, and community support. There is no ticket queue and no response-time commitment, which is the honest trade for a platform that costs nothing to run. In practice we do read what comes in.
If something is broken rather than confusing, tell us. Bug reports get looked at regardless of which tier you are on, because a bug affects everyone.
What Enterprise adds
Enterprise deployments get a named contact who knows your instance, with a response time attached, plus assisted onboarding and migration. The full comparison is here.
Certification is a separate conversation
Apexward Assure does not certify anyone, so questions about a Cyber Essentials assessment, a certificate or an assessor are handled by Apexward Group, which is a certification body and an NCSC Assured Service Provider for Cyber Essentials. If you are unsure which of the two you need, ask us here and we will point you at the right one.
Get in touch
Email hello@apexward.com, call +44 (0) 330 190 0300 during Mon-Fri 8am-6pm, or use the form below. Registered and operating address: Apexward Technology Ltd, Basepoint Business Centre, Caxton Close, Andover, Hampshire, SP10 3FG.
Stuck on scoping, an integration, or something that looks broken? Open the form and we will come back to you by email.
Prefer email or phone? hello@apexward.com · +44 (0) 330 190 0300
Registered and operating address: Apexward Technology Ltd, Basepoint Business Centre, Caxton Close, Andover, Hampshire, SP10 3FG